As a project management consulting firm, I found it difficult to attract new clients so a trusted colleague referred CL James Consulting to help with client engagement strategies. Mrs. James helped us define our brand to speak to our target audience and develop a winning customer experience game plan that focused on begin with our customer’s end in mind to produce repeat clientele! I was highly pleased with their performance and will be a repeat customer!

Cheryl has the ability to transform nothing into something. She can an existing process and find a way to optimize it for improved efficiency and output. Cheryl can see and cultivate vision, by asking the 'Why' questions, but also asking the 'Why Not' questions. Cheryl has been a leader in well-known global businesses for many years. That experience in growing and maintaining a brand is a sweet spot of hers.

Cheryl is a seasoned and results-oriented leader. She is exceptional at driving actions across multiple functions that benefit the business growth. Proven excellence in data management, creative thinking, driving results and resilience, she possesses heart-centered leadership skills that galvanize energy to drive high performance.

I’ve had the pleasure of working with Cheryl for several years as we collaborated on a major strategic partnership. I particularly valued her creative insights into the customer experience and how she helped us navigate all aspects of the customer journey, including consideration of the often-overlooked internal 'customer' stakeholders who were critical to delivering the best experience to the ultimate end customer. She has a fine-tuned sense for what’s most important to the customer experience from all angles and can be a terrific thought partner for developing a compelling customer journey.